FAQ

Answer

When it comes to finding a specific garment product, there are a few key steps you can take to help streamline your search and ensure you find exactly what you're looking for.

1. Start with the basics: Begin your search by identifying the type of garment you're looking for, such as a shirt, pants, dress, or jacket. This will help narrow down your options and make it easier to focus your search.

2. Determine your size: Before you start browsing, take your measurements to ensure you know your correct size. This will save you time and frustration by helping you avoid items that won't fit properly.

3. Browse online: Many retailers offer online shopping, which can be a convenient way to search for specific garments. Use the search bar to input keywords related to the item you're looking for, such as "blue jeans" or "black dress."

4. Filter your search: Most online retailers offer filters that allow you to narrow down your search by size, color, style, and price range. Utilize these filters to quickly find garments that meet your specific criteria.

5. Check in-store: If you prefer to shop in-person, visit local stores that specialize in the type of garment you're looking for. Ask a sales associate for assistance if you're having trouble finding a specific item.

6. Ask for recommendations: Don't be afraid to ask friends, family, or online communities for recommendations on where to find specific garments. They may have insider knowledge on where to find the perfect item.

By following these steps, you can streamline your search for a specific garment and increase your chances of finding exactly what you're looking for.

Answer

Thank you for shopping with us! We hope you are completely satisfied with your garment purchase. However, if for any reason you are not satisfied with your order, we offer a straightforward return policy to ensure your shopping experience is as smooth as possible.

Return Policy:

• All returns must be requested within 14 days of receiving the product.
• The product must be in its original, unused condition with all tags and labels attached.
• To initiate the return process, please contact our customer service team by email or phone to request a return authorization number (RMA).
• Once you receive your RMA number, please ship the product back to us using a trackable shipping method, and include the RMA number in the package.
• The customer is responsible for all shipping charges associated with the return, unless the product received was damaged or defective.
• Upon receiving and inspecting the returned product, we will issue a refund to the original payment method within 7 business days.

Exclusions:

• Custom-made or altered products are not eligible for returns, unless the product received was damaged or defective.
• Undergarments, swimwear, and socks cannot be returned for hygienic reasons.

We take pride in the quality of our garments and aim to provide excellent customer service. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team.

Answer

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

Answer

There are a few certain scenarios where it is difficult for us to support returns:

1. Return request is made outside the specified time frame, of 15 days from delivery.
2. Product is used, damaged, or is not in the same condition as you received it.
3. Specific categories like innerwear, lingerie, socks and clothing freebies etc.
4. Defective products which are covered under the manufacturer's warranty.
5. Any consumable item which has been used or installed.
6. Products with tampered or missing serial numbers.
7. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
8. Fragile items, hygiene related items.

Answer

The items that can not be returned are:

Clearance items clearly marked as such and displaying a No-Return Policy

When the offer notes states so specifically are items that cannot be returned.

Items that fall into the below product types-

• Underwear
• Lingerie
• Socks
• Swimwear

Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items